Privacy Policy

1. Who are we?

Feel Good Concept takes your privacy very seriously.

This Privacy Policy explains how we will use information about you and the steps we take to ensure your information is kept secure and confidential. It should be read together with our Disclaimer.

2. How do we collect information?

We may obtain information from you through the websites, mobile applications or other similar devices or channels does not share your personal information with any non-related third party pertaining to your enquiries.

Feel Good Concept is the data controller in relation to the processing of the personal information that you provide to us when using the Services. If you have any queries relating to our use of your personal information, or any other related data protection questions, please contact our Customer Services via contact us.

3. What information do we collect?

We collect personal information about you when you give this to us in the course of registering for and/or using our Services via This might be, for example you have enquired for any services that might interest you within the vicinity of our website. In the course of providing the Services to you, we may also store information about how you use our Sites, for example, the pages viewed, the website from which you came to visit our Sites, changes you make to information you supply to us, details of the quotes you request and your transactions.

We may monitor or record your Calls, Email or SMS or other communications but we will do so in accordance with data protection legislation and other applicable law.

We will periodically review your personal information to ensure that we do not keep it for longer than is permitted by law.

4. How do we use your information?

We may use your personal information:

Information CollectedWhen We Collect It
Your name and contact details (email, phone number)When you contact us through our services enquiry forms on or contact us page
Your name and work email addressWhen you contact us through our services enquiry forms on or contact us page
Information about your finances including:
– Savings
– Investments
– Pensions
– Mortgages
– Insurance
– Income and Expenditure
To create your financial goals and plans

When engage us in any of our Feel Good Concept Services
Payment information / Bank Account informationWhen you choose to pay for our services through Direct Debit /Pay Now/ Bank Transfer
Employment information, including your current employer and occupationWhen you engage Feel Good Concept for our coaching and/or when creating your financial plan
Communications we have with you(emails, online chat, letters, telephone call recordings, audio recordings from in person meetings)When you get in touch with us

When you have a coaching session or other communication with a Financial Coach

When you respond to requests for feedback
Information about your location and how you use our websiteWhen you use the Feel Good Concept websites

When you update your account

When you open our emails
Information publicly available on your social profilesWhen you like or otherwise interact with us on Facebook, Twitter or LinkedIn
Sensitive data including sexual orientation and health informationWhen creating your financial plan

When providing our Coaching and Financial Planning Services

5. Who do we share your information with?

When you made an enquiry for any of our services, you consent to us disclosing your personal information to the following parties depending on the nature of your enquiry:

  • Mortgage Loan Specialist with our partnered banks
  • Licensed FA Representatives
  • Law Firms for Conveyance & Will Writings
  • Our partners including but not limited to companies whose products or services are included on our Sites, with a view to them: (i) providing you with an online quote for the product/service requested by you. When these companies use your information in this way, they will be acting as data controllers of your information and therefore we advise you to read your chosen provider’s Privacy Policy; and/or (ii) using our customer insight products to understand customer behaviours and develop their product offerings. Some third parties with whom we share your information may use it to carry out research such as analysis of market trends and customer demographics and to customize and develop the product/service which they offer to you or other individuals in the future;
  • trusted third parties but only where you have opted in to allow us to do so and where we believe their products, services or other offers may interest you.

6. What cookies do we use?

A cookie is a very small text file placed on your computer or device. Cookies help us to:

  • understand browsing habits on the Sites;
  • understand the number of visitors to the Sites and the pages visited; and
  • Remember you when you return to the Sites so we can provide you with access to previously saved quotes.

Most cookies are deleted as soon as you close your browser or mobile application – these are known as session cookies. Others, known as persistent cookies, are stored on your computer or device either until you delete them or they expire.

You can choose to block or delete cookies through your browser settings. If you decide to block or delete our cookies, you will not be able to benefit from the full range of our Services and this may affect the performance of our Sites on your system.

7. How secure is our site and what steps do we take to keep you safe?

Our Sites are “SSL Secured” and keeping information about you secure is very important to us. However, no data transmission over the internet can be guaranteed to be totally secure. Sensitive information, are encrypted to minimise the risk of interception during transit.
SSL Technical Details:

  • We encrypt your information
  • Data encryption up to 256-bits
  • Protection your information from being spoofed and phished
  • Authentication

8. Your rights and responsibilities

You have the rights to request that we delete all your information being shared by yourself or any consenting or non-consenting third party on our site.

Note that it is your responsibility to check and ensure that all information, content, material or data you provide on the Sites is correct, complete, accurate and not misleading and that you disclose all relevant facts.

Feel Good Concept reserves the right to update, amend or change the content of this Web Portal without notice.